Where are the Hot Pools, Ice Rink, Tubing Park, Day Spa and Cafe?
Tekapo Springs complex is located at 6 Lake Side Drive, Lake Tekapo. This is off state highway 8. Drive alongside the lake and past the camping ground.
Tekapo Springs has plenty of car and bus parking on site.
Can I hire swimsuits or shorts?
Yes, we hire swimwear for men, women and children. We also have a range of swimwear and aqua nappies for children under three years of age for retail sale.
Can we hire ice skates in winter?
Yes. All skate hire is included in the purchase price. Our ice skating rink generally opens at the start of April each year. In 2015 we closed for the season on the 20th of September.
Can we use our own ice skates?
Can we go on the skating rink without wearing skates?
No, skates must be worn on the rink. Helmets are compulsory for all skating.
Can we use our own toboggans or tubes on the snow tubing park?
No. For safety reasons you must use the tubes provided.
How long can we go tubing for?
Your ticket covers a 1 hour session.
What type of footwear is suitable for the tubing park?
Sand shoes or shoes that are warm and water proof are best. Hard boots, such as ski boots are not allowed.
Are towels included in entry to hot pools?
No, towels are not included but are available for hire. Hire is priced @ $5.00 per item and a refundable deposit is to be paid on purchase.
Do I need to book to use the Hot Pools?
No, there is no need to book for the hot pools, however, we do appreciate that groups of 20+ advise us in advance as we can offer discounts for group bookings.
Do you have private hot pools?
No, not at present. Private pools are part of our future development plan.
Do you have a cold pool?
Our new cold pool and Aqua play area is set to open on the 26th of December 2015. Follow facebook.com/tekaposprings for all updates.At present our coolest pool is Ohau which runs at around 33 degrees Celsius over summer and 36 degrees Celsius over winter.
Can I wear Jewellery in the pools?
Our pool water is spring water with chlorine and should not affect your jewellery.
Do I need to book the ice rink or tubing park?
No, however we recommend you check our rink schedule online to ensure we have not booked it for a special event. Snow tubing is sold on a first come basis.
Do we need to make a booking for treatments i.e. facial, massage and/or body treatment?
Yes, all day spa treatments require a booking. If a cancellation is advised within 6 hours of your appointment a charge equal to 50% of your treatment will be made against your credit card. If you do not arrive for your appointment your treatment will be charged in full. For extenuating circumstances which are beyond your control such as road closures, inclement weather, accident or serious health issues, Tekapo Springs Glacial Spa will refund the cancellation fee upon evidence of those circumstances.
Can I buy gift vouchers?
Does the admission include access to all the pools and how long can I stay?
We sell a range of tickets that cover all our activities. For pools, you are welcome to come and go freely throughout the day, just make sure the band is left on when checking in with reception.
Can I do both ice skating and the hot pools in the same visit?
Yes, Throughout April - September it is ideal to take it is ideal to take advantage of our Skate and Soak combo.
Is there a required skill level for either ice skating or snow tubing?
No, Tekapo Springs have skating frames to assist beginner skaters and also have skate instructors available upon request (bookings essential). We provide protective helmets for skaters free of charge. It is highly recommended that beginner or intermediate skaters wear a helmet. No experience is required for snow tubing, just an appetite for fun!!
Can we use the hot pools and then return the same day to use them again?
Yes, we offer a same day return pass to the hot pools only. (Not the ice rink or snow park).
What age is a child? What age is a senior?
A child is aged three to 15, and a senior is sixty and over.
Are there secure lockers at the Tekapo Springs?
Yes, our lockers are priced at $3.00 for up to 3 hours of use.
Are there changing rooms? Do the changing rooms have showers?
Yes, we have both men's and women's change rooms with showers and toilets for everyone including those with disabilities.
Do you have a family changing room?
Yes, there is a family changing room.
Is there wheelchair access to the pools and changing rooms?
Yes, there is wheelchair access to the change rooms and their facilities. There is also wheelchair access into our middle pool, Pukaki, and our lifeguards are on hand to assist you if required. Tekapo Springs also provides an aqua wheel chair free of charge.
Are there BBQ's available for us to use in the complex?
no, there are no barbeques on site. We do have a great cafe!
Can I take my own food or picnic into the Hot Pools?
Your own food can be consumed on the ice rink side of the main building, outside. We do not allow food to be consumed in and around the hot pools, in our café or on the ice rink or tubing park.
I'm pregnant, is it safe to use the pools?
Tekapo Springs advise pregnant women not to enter pools that are over 37.5 degrees Celsius (body temperature).
What temperature are the pools?
Our pools range in temperature from 40 to 36 degrees over winter and 39 to 33 degrees over summer.
What is the temperature of the Sauna?
The Sauna operates at approximately 80 degrees Celsius
What is the temperature of the plunge pool?
Between 8 and 12 degrees Celsius.
Are the hot pools thermal spring water?
No, the hot pools at Tekapo Springs utilize cold glacial spring water taken from our site.
Do you add any other chemicals such as chlorine into the pools?
Yes, as of the 1st of February 2015 we installed gas chlorine. The Chlorine gas works well with the Wapotec system to provide chlorine dioxide. The result is exceptionally clean water from minimal chlorine residual present in the pool water. Another benefit is that the water is visibly clean with more of a fresh taste.
Will the hot water pools discolour my swimsuit?
No, your swimwear will not be discoloured from our pool water.
Can I safely put my head underwater in the hot pools?
Yes, our pool water is not sulphuric and is treated with gas chlorine working alongside our Wapotech filtration system, providing superior water quality.
How do I get to Tekapo Springs if I don’t have a car?
Do you offer any packages?
Aside from our combo deals, we offer some exceptional packages in the glacial day spa, the "Spa Pass" is very popular which combines a 60 minute customised massage, entry into the pools + the steam and sauna room. For further information on any of our packages please check out our pamper packages page or give us a call on 0800 23538283.
Other Activities in Tekapo Springs
Other activities at Tekapo Springs include ice skating from mid-April until mid-September (weather dependent), snow tubing from early July until mid-October (weather dependent), TRIPPO waterslide from December until early March and our day spa for beauty and massage treatments.
There is no accommodation on site, but we do work with a number of key accommodation providers offering a range of packages through the year. Please visit http://www.tekaposprings.co.nz/lake-tekapo for all information.
Please visit our web site for a full list of our prices.
Distance from Christchurch, Timaru and Quenstown.
From Christchurch, 222 km or two and a half hours driving. From Timaru, 90 kilometers or one hour driving. From Queenstown, 250 kilometers or two hours and fourty five minutes driving.
Tekapo Springs do not offer any banking services on site but do have EFTPOS facilities fand accept all major credit cards excluding American Express.
Tekapo Springs offers a free shuttle service to and from accommodation providers within Tekapo. Bookings are essential.
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Does Tekapo Springs offer donations?